All appointments are pre-booked for a specific time, our usual appointment length is 10 minutes with a doctor and 15-20 minutes for a nurse.
If you have several different problems to discuss with the doctor please ask for a double appointment otherwise you may be asked to book a separate on another day.
If you require a chaperone, please ask at reception when you book an appointment.
If you are more than 10 minutes late for your appointment you will not be seen and will be asked to rebook your appointment. It is not fair to other patients or staff to have to waste their time waiting for you. If you know you are not going to be able to make your appointment on time, please ring the surgery and let us know as soon as possible. we might be able to reshedule your appointment that day or rebook your appointment for a future date.
Please contact the surgery as early as possible, missed appointments cost both time and money and stop people who really need to see the doctor from getting an early appointment.
Non-attenders: If you fail to keep your appointment and do not contact us, you will be asked to see the Practice Manager. Persistent non-attenders can be removed form our list.
Our Practice is committed to providing a safe, secure and comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
Why do we need Chaperones: There are two considerations involved in having a chaperone to assist during intimate examinations; namely for the comfort of the patient and the protection of the doctor/nurse from allegations of impropriety.
The rights of the Patient: All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Patients have the right to decline the offer of a chaperone. However the clinician may feel that it would be wise to have a chaperone present for their mutual protection for example, an intimate examination on a young adult of the opposite gender. If the patient still declines the doctor will need to decide whether or not they are happy to proceed in the absence of a chaperone. This will be a decision based on both clinical need and the requirement for protection against any potential allegations of improper conduct.
Appropriately Trained Chaperone: Appropriately trained Chaperone is defined as a member or Practice staff who has completed the Practice Training Programme and has been assessed as competent by a member of the Practice clinical team.